Forwarding address new order cancellation reason - Looks like you placed your order and used a forwarding address/non residential address as the address in your account which is not allowed. Please review our TOS for clarification - https://buyvm.net/terms-of-service/
If we need to update your address, please open a ticket with billing to update the address and then proceed with a new order if stock is available once update has been processed.
Please provide the update as follows -
If no update is necessary and you are in the address listed on your account, you may wish to use a mobile connection to place a new order (if stock is available) or you may opt to pay with crypto currency/Webmoney/Alipay which will bypass checks but will lock you to that payment method for all future transactions.
If you paid with a credit card be advised as the order was cancelled for fraud, no funds were collected. Please check your bank.
Stripe advises the following - In the case of a reversal you will not see a refund credit on your statement, you will see the original authorization drop your statement entirely after a few days. There will be no payment, and no refund. It will appear as if the whole transaction never happened. Your bank should be able to confirm this for you.